Paul M Uwj
map-marker East Farmingdale, New York

Bobs Discount Furniture - Lack response from Customer Service

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Updated by user Jun 03, 2021

Awaiting replies from my Congressman (Thomas Suozzi),Baian Capital and The Nassau County NY DCA

Original review Jun 02, 2021
Purchased furniture in September 2020.We had an issue with 2 chairs Repair guy came, Was told the part would come on November 4th,2020.Didn't come.Then Nov 14th.Didn't arrive, In Jan. 2021,Went to the store.BENJAMIN told me there was nothing I could do,Was told by JOSE*2-2-2021 the part HAD COVID,Called on 2-28-21"Jennifer" explained she couldn't understand why to part didn't arrive.Promised part would arrive on 3-21,4-7,4-15,4-21,5-27.Called again Was told part would arrive in AUGUST 2021.Avoid
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Loss:
$634
Cons:
  • Everything else
  • Defective materials that cause mold to grow in memory foam
  • Rude customer service

Preferred solution: Full refund

User's recommendation: Bain Capital isn't going to help nor with folks at BOB's H.Q, in Manchester CT.Spend you money and keep your fingers crossed. Better yet shop elsewhere.