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Fireplace Xtrordinair - Problems with contractors and getting service

Recently had a Fireplace Xtrodinair DVL34 installed. The unit is expensive. The service from the authorized retailer was terrible. There is no support from the Travis Industries . The blower on the unit is defective and getting it replaced under warranty is way too difficult for a product that costs over $4,000. I would avoid purchasing a Travis product. Service is so terrible, I recommend just purchasing a cheap Chinese version- it will last longerkSkip travisSS.

User's recommendation: Skip travis. Service at retailers is abysmal.

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ID
#2578766 Review #2578766 is a subjective opinion of poster.
Pros
  • Nice looking
Cons
  • Noisy operation
  • Bad service from retailers
Preferred solution
A comfortably working fireplace, apology from vendor. An actual repair without dealing with the *** vendor