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The Blackstone Group - G6, Motel6 Staff

Dear Sir, I am sitting in a room at the Motel6 at 72215 Varner Rd in 1000 Palms, CA. I checked in less than an hour ago. I read in your materials that you "love economy hotels". So do i. Having been traveling for the last 3 weeks across country and back, this Motel6 experience has been, indubitably, the worst experience dealing with hotel employees that I have ever had, and I have traveled all over Europe and the U.S. There are two employees at the front office who are responsible for this nightmare - Brian (the "Manager") and Theresa, the lady who takes the credit cards and answers the phone. But it didn't start today, in person. My first experience with Theresa was on the phone yesterday as I tried, unsuccessfully, to change my booking. She was absolutely horrible over the phone - sharp, *** snapping, and utterly unfriendly, not to mention completely disinterested in whether or not the customer showed up at the door or they fell into a shark-infested lagoon. I was so shocked that I made a note of it. Since the reservation was made through Expedia, I then called them and they handled it. Fine. Problem solved. But then, today at 3:30pm, my limo delivered me to your door. For 3.5 hours, that limo driver could not have been nicer, offering me whatever I needed. It was so nice. So relaxed. And then I went into your lobby, as the doors were open, but Theresa the Junkyard Dog came out and promptly put me in my place. Get out of the lobby, it's closed, gimme your ID, oh, and since you're early, Idiot Customer, you'll have to wait. I had to stand at the tiny checkin counter, dog on leash, tired as I could be, terribly dismayed. Especially as three other customers came in after me and were registered and given keys right away. No waiting! But Theresa wasn't done. She ordered me out of the vestibule, 6 ft back or not, onto the sidewalk in the desert heat. She clearly loved her little power trip. She told me it was the Motel6 RULE that I could not be in that vestibule with another customer. (The sign outside clearly contradicted her, so it was obvious that she was striking outa at me.) Once the vestibule was again empty, I boldly walked back in. Ohhhhh, Theresa was furious. She made a point of bringing a large bottle of disinfectant spray over to the other side of the counter and sprayed it all over the glass 2 inches from my face (by this time I was leaning on the counter for support). She kept wiping the glass, back and forth across my line of sight. All I wanted to do was get to the room and get off my feet. Finally she deigned to check if the room was ready (the maid that she assigned to my room did not show up for work until AFTER I had arrived. I watched her come into the parking lot.) At 4pm she Snapped at me for my ID and credit card - again - and then went to her touch screen. Enter Brian, her champion and cohort, who came over to the window and very antagonistically wanted to know, in a sneering tone, if I had a problem. Now I had two angry hornets ready to pounce. THIS is a "welcome"?????? Hah! Both of them must have seen that I was struggling with the luggage and the dog and the heat, but neither one offered to help me in any way. I ended up shoving the luggage down the sidewalk until, your humble and wonderful employee, Lilliana - a maid, I think - saw me struggling and offered to help. Wow!!! Someone at the Motel6 was actually being nice!!!!! I almost cried with gratitude. Summary : Theresa and Brian were just horrible. They treat customers like trash. They were verbally and emotionally aggressive, grossly unfriendly, and after I tried mightily to overlook their nastiness, they asked me why (!!!!) I had an "attitude problem". God, the irony in that question. I would imagine that if you had been in my place, you would have asked HR to fire them immediately. At the least, someone from your HR department should give these two a strong lesson in how an employee in the Hospitality Industry should treat customers, whether they like the customer or not. For now, this place gets the lowest ranking I can give it. And don't get me started on the dirty socks that were on the floor near the bed or the filth on the bathroom floor ,, the nasty flies in there, and the "debris" at the bottom of the toilet bowl. I wore my shoes to go in that bathroom. This was my experience. I hope never to have to repeat something as awful as this. Frances Borda

User's recommendation: Stay away from Motel6 1000 Palms!!!!!

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ID
#2577717 Review #2577717 is a subjective opinion of poster.
Location
Cathedral City, California
Preferred solution
Apology