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Vonage - Getting charged for services I did not use

Vonage - Getting charged for services I did not use
Update by user May 29, 2021

They have sent my account to collections after I told them I did not use the service and to NOT send my account to collections.

Original review posted by user May 29, 2021
I put my Vonage service on hold for the past 2 years. I have not used the Vonage service during that time. Without warning Vonage tried to charge my CC $95. Luckily for me that CC was cancelled. When I saw the CC attempt I contacted Vonage and told them I did not want the service and to cancel my account. They said I would still owe them the $95. Now they have sent my account to collections.

User's recommendation: DO NOT use Vonage for your phone service needs.

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ID
#2577483 Review #2577483 is a subjective opinion of poster.
Service
Vonage Phone Plan
Pros
  • Inexpensive
Cons
  • Ability to resolve payment problems
  • Fraudulent misrepresentation
  • Poor support
Loss
$95
Preferred solution
Complete correction on the collection filing. I do NOT owe them any money.