Amily Uwe

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| map-marker Oklahoma, United States

Hotwire - Complaint

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I booked aI wanted a hotel with a casino, and it said it had one, but after booking the room and looking at pics I had my doubts, so I called to confirm and sure enough it didn't. So I called hotwire customer service to explain, the lady was very understanding and helpful and said she could offer me 3 choices. $ back, change hotels for me and they would cover the difference up to $75 or keep res and give me a $20 gift Don't Don
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User's recommendation: Don't use Hotwire

1 comment
Amily Uwe

So she changes my hotel. I leave for my trip a month later only to see that she changed my dates to the prior month.

So now I am stuck with no hotel and the prices has tripled....

Wtf Hotwire get your *** together. Very Pissed Ex customer