Amily Uwe
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Amily Uwe
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Verified Reviewer | Oklahoma, United StatesHotwire - Complaint
I booked aI wanted a hotel with a casino, and it said it had one, but after booking the room and looking at pics I had my doubts, so I called to confirm and sure enough it didn't. So I called hotwire customer service to explain, the lady was very understanding and helpful and said she could offer me 3 choices. $ back, change hotels for me and they would cover the difference up to $75 or keep res and give me a $20 gift Don't Don
User's recommendation: Don't use Hotwire
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So she changes my hotel. I leave for my trip a month later only to see that she changed my dates to the prior month.
So now I am stuck with no hotel and the prices has tripled....
Wtf Hotwire get your *** together. Very Pissed Ex customer