Matthew C

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| map-marker Columbus, Ohio

Direct Energy - Door to Door

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Sales rep woke me up after knocking on the door several times, long story short they had confused my still waking mind into saying they was looking for a surplus fee that was charged to my account. Should of sent them away but considering my bill actually did go up the last couple months I in my tired mind did not think of it.

I ended up finding out after they left that my service was changed and after looking at reviews I had decided to cancel mainly because I was pissed that My service was changed. Once calling the reps was extremely sketchy, rude and im almost certain they did not cancel it so ill have to wait till next month to see

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Preferred solution: Nothing just cancel my stuff

User's recommendation: Scam. Honestly Just don't do it stay away from them these guys have been going door to door since I moved into the neighborhood two years ago

1 comment
HWACares

Hi Matthew C, we are saddened that you did not enjoy your experience with Direct Energy. We take all concerns raised about our sales practices very seriously and require that all our vendors ensure every agent is compliant with our policies and to requests made by the owner of the home that they are visiting.

Furthermore, each representative is required to clearly identify themselves as being with Direct Energy and not the local utility, both verbally and by wearing the appropriate badging and uniform. We do not tolerate aggressive or forceful behavior from our employees. The Door-to-Door sales agents are employed by vendors that we partner with. If the Vendor training is the opposite of our training, we certainly need to know so that we can investigate their actions and take proper action.

If possible, please provide the Agent Name, Employee ID, or physical description of the representative that came to your door.

Also, we would like to escalate your feedback please connect with us at: Facebook: https://www.facebook.com/directenergy/ Twitter: https://twitter.com/directenergy Chat at: www.directenergy.com Have a good day! - Zoeh / Digital Care