New Reviewer

ShellPoint Mortgage Servicing - To let other people know not to use this company unless they want a living nightmare.

This is the worse company I have ever had to deal with. They acquired our mortgage in March of 2020 from Ditech, which we never had a problem with, they wouldn't accept our payments. Shellpoint also wouldn't talk to me cause they said I wasn't a contact person on the loan. I was on for Ditech. Both of my parents passed away. It is my house. I'm on the quick claim deed. Today 5/28/2021 they still haven't accepted any payments saying we gave them the wrong checking account number. We have sent them bank checks and they returned them too without a reason. Now we find ourselves in foreclosure and don't know what to do. We have gotten Legal shield to help us. Call them. and now we find ourselves in forclosure and they are dening

User's recommendation: DON'T USE SHELLPOINT!!!!!

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ID
#2576064 Review #2576064 is a subjective opinion of poster.
Location
Glendale, Arizona
Preferred solution
Admit you were wrong in the way you treated us and lets get on with regular business. Put the past due balance at the end of the mortgage and let us start paying a monthly amount. Other lawyers are getting involved.