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The Washington Post - Unable to get human help with subscription problems

I need to suspend my subscription but was told to send an email. Call dropped. MybKindle was not working. It was under warranty so I asked for a replacement. It has been promised but has not been delivered. Three delays so far

User's recommendation: Send email not call.

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#2572117 Review #2572117 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution