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Why must I change my good cell phone to another? This is ridiculous that I have to get rid of a very good phone. I'm a senior and have been with TracFone for about 20 years and always had no problems. I only changed to a new phone 1 time. I can't afford to get a new 1,...
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2 comments
#2114397

Hi, Margaret K Cmf. This is Alex from TracFone Wireless.

We understand your frustration, and we apologize for the trouble this has caused you. As one of our long time customers, we didn't mean to make you feel this way. Allow us to gather some information so we can better assist you with your concern. Please chat with us using this link http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

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ID
#3241835 Review #3241835 is a subjective opinion of poster.
Location
Reading, Pennsylvania
Pros
  • Great service for years
Cons
  • Doing away with phones and having to pay for another
Preferred solution
keep my phone that I have. Don't want to change!!