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MyVanilla - How to get a new card bc somebody got ahold of my info and ran up money

Someone got ahold of my card numbers and ran up over a hundred dollars on my vanilla card. I cant seem to get anybody on the phone to help me with this issue. I cancelled the card but still get updates saying there is like 50$ on this card. I have not been issued a new card and the one I have has a zero balance. I am highly upset!
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ID
#2562904 Review #2562904 is a subjective opinion of poster.
Loss
$120
Preferred solution
My money back that was stolen from me and a mew card.