USAA Finance Co Woes
I am another member that has had problems with an auto loan. They even towed my truck with no notice or calls!!! Turns out they applied my payment to another members account. It took me an entire day at the bank with my other bank manager on the phone to straighten this out. They then told me I had to pay the towing fee. After an ugly scene in the bank managers office, my truck was delivered back to my house. They then followed that up in the last few months with calls stating they never recieved my payment. I had gone to the bank and paid cash. Thank God I saved my reciepts. Back to the bank...reciepts in hand to prove I had made my last 2 payments in cash, in their lobby!!! What in the world is going on? I never really got a clear answer about what happened that time. I did recieve a letter saying that they were sorry for the mixup. I am changing banks. I would not, do not recommend them to anyone.
San Antonio, Texas
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