New Reviewer

USAA Finance Co Woes

I am another member that has had problems with an auto loan. They even towed my truck with no notice or calls!!! Turns out they applied my payment to another members account. It took me an entire day at the bank with my other bank manager on the phone to straighten this out. They then told me I had to pay the towing fee. After an ugly scene in the bank managers office, my truck was delivered back to my house. They then followed that up in the last few months with calls stating they never recieved my payment. I had gone to the bank and paid cash. Thank God I saved my reciepts. Back to the bank...reciepts in hand to prove I had made my last 2 payments in cash, in their lobby!!! What in the world is going on? I never really got a clear answer about what happened that time. I did recieve a letter saying that they were sorry for the mixup. I am changing banks. I would not, do not recommend them to anyone.
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1 comment
#303549

This company is a joke and very unprofessional. They have no problem with committing fraud by calling my insurance company pretending to me and requesting that information be faxed to them without my consent and I don't even a car financed through them but my son does.

You'd think that they would have the decency to ask me for a copy of my insurance since I am the primary owner of the policy instead of sneeking around and lying about who they are. Beware of these violaters because they are very shady characters and are liars!

ID
#171817 Review #171817 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Usaa Loan
Loss
$34