New Reviewer

Greyhound - A gift fee ontop of rampant unprofessionalism...

I have traveled by greyhound many times and rarely have I had anything positive to say about it. On numerous times the buses have been late, causing me to arrive at home sometimes hours after the designated time. Once in particular stands out; I waited for three hours at a bus depot. After two hours an employee told me the bus had not even left its original destination yet, and when I inquired further he told me there was no reason for the delay. As well I find that many of the employees are extremely rude and unprofessional. An Asian woman who did not speak English attempted to ask the bus driver a question while the driver was doing a head count. The driver told her to sit down, adding loudly that she "didn't understand why people like you are allowed onto the bus in the first place." As well I have witnessed front desk employees (not drivers thankfully...) getting stoned outside the building on numerous occasions. May I ask where the boss is?! My most recent beef with greyhound is the "gift fee" they impose on customers who purchase tickets for their friends. I do not own a car as I am a student on an extremely tight budget. I do NOT appreciate being charged an extra $18, a fee which is not imposed if the buyer pays in cash, leading me to conclude that Greyhound imposes a surcharge on credit cards, which is quite illegal. I sincerely hate the Greyhound company. I really don't think I could stress this enough if I screamed it from the top of a mountain. If there were another bus service running in BC, I would take it any day. They are unprofessional and have held a monopoly in the cross-country bus service for far too long.
View full review
ID
#171598 Review #171598 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Service
Greyhound Bus Service