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Northridge 4x4 - Missing item

I recently placed an order which I received partially. After a month, they can't tell when the remaining item will ship. Therefore, I asked for full refund because the part received is useless without the rest of the order. What I got was that I have to pay for shipping cost for the delivered part if I want to return it. They advertise an excellent customer service but after today's experince I would take my business somewhere else.

User's recommendation: Will never purchase from this vendor again!!

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ID
#2548752 Review #2548752 is a subjective opinion of poster.
Preferred solution
Full refund