New Reviewer

PR Business of Boca Raton - Failure to uphold their end of agreement

Do NOT sign on with the company PR Business for any reason. We originally signed for voice command services in January. They were to contact us a month after it was set up to show us how to see how it was working. That call was only to upsell us to SEO services. We were upset and told them that we would have to think about it. They called us back in March and we spoke with Danielle and Amaria. Amaria was a manager that could explain the services in clearer terms than Danielle thought she was doing. We signed up for the other services to where we now owe them $400 a month. During that call, Amaria told us that she had a couple of specific people in mind to work with us. She was going to send us their e-mail addresses and we were to talk to them one to two times a month, where they would train us on everything that we needed to know about their systems and track analytics. We set up an appointment for April 14th and ended the call. April 14 came and went without hearing from them. We called, no one answered. We sent e-mails to Amaria since she was the only one that we had. She replied four or five days later stating that she had been gone and was looking at her calendar and would get back in touch with us with a time and date for our next meeting. We never heard from her again. We called several times and finally reached someone on April 30th. The call started calm but got heated on our part as they continued to not listen to us. We were asking to speak with Amaria, to which they replied, she only speaks to people with an appointment. It seems that you cant talk to anyone there without an appointment but they dont show up for those appointments, so how are you supposed to get anywhere? We physically mailed a letter to CEO Bruce T. We received a call on May 3rd from Cathy Collaster, who works in the corporate offices with president Bruce T. We told her what had been happening. She asked us to give her a day to listen to the recording of the calls and she would contact us at 3:00 pm on May 4th. That never happened. We called and left one to two messages on May 4, 5, 6, 7, and 10th. None of them were answered or returned. We finally reached her on the morning of May 11th. She said that she that they had received our letter this morning and would need to call us back at 3:00 pm Ddo NOToNOToDODo NOT. She did call us back and spent over half an hour telling us that we were rude to their employees and that she wouldnt speak to us if we interrupted her. We let her talk, and all she said was crap that had NOTHING to do with our issue. Our issue was their commitment to us as a client for monthly contact and training. When we finally got her to address the issue, she said that the problem with no one returning contact is being dealt with internally. When we asked if that included her ignorance, she told us that we were out of line. She also stated that they received our letter on May 5th. She cant even get that date correct. My question is, isnt the very FIRST thing of importance in any business communication? If any of us were to run our business that way, we wouldnt be in business very long. She finally agreed to cancel our contract with no penalties, but wouldnt give us a refund since they had done their part, which they never did even attempt to show us. Long story short, this company does NOT follow up with you. They take your money and disappear, never to be heard from again! Pam L.

User's recommendation: Do NOT use this company!

View full review
ID
#2546990 Review #2546990 is a subjective opinion of poster.
Location
South Lyon, Michigan
Loss
$800