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TeeChip - 2 Hours to Cancel -- What a Money Grab
TeeChip - 2 Hours to Cancel -- What a Money Grab
TeeChip - 2 Hours to Cancel -- What a Money Grab
TeeChip - 2 Hours to Cancel -- What a Money Grab
Update by user Dec 09, 2020

This is NOT resolved, though it shows here as "Resolved."Also, I've tried several times to add a screenshot of the payment confirmation, but it doesn't show up after I upload.

Update by user Dec 09, 2020

No manager has contacted me.Repeated email requests to cancel PRIOR to shipment have resulted...

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#1960672

Additional information: Tee Chip was not found at the Better Business Bureau: bbb.org. Explanation: On the bbb.org site I found only one listing for Tee Chip, with a P.O.

Box only, based in Los Angeles. I called the 800 number and reached a person who told me the number I dialed is for "ooshirts" which I then found as ooshirts.com. The person I spoke was instantly familiar with Tee Chip and said something about sharing a name. He directed me to teechip.com/support (where I've been many times, and where it is NOT possible to speak with a person; only chat from 9 to 5 CST or send an email).

On the Tee Chip website it lists its address as one one in Indianapolis and has the same phone number as the one on its website (computer voice with no choice to speak to a representative). This Tee Chip business seems to hide behind various barricades.

ID
#2325429 Review #2325429 is a subjective opinion of poster.
Cons
  • Hard to contact
  • Screwing over the customer
  • Misleads uses word officially to confuse as official items
Loss
$29
Preferred solution
Full refund

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Resolved: Stewart Subaru - Friendly Folks. Just Don't Much About Replacing Airbags

Update by user Apr 23, 2019

I asked to have the manager check over the car. He found that a tube for air flow had been bent when replacing airbag.

New part is on order. With the manager directly involved, this will be fixed.

Original review posted by user Apr 21, 2019
My husband owns an Outback and had an airbag replaced in late March under a recall. I own an Impreza and had an airbag replaced in early April. under a recall. It was very difficult to get appointments. There's a central operator who has to funnel the calls to the service dept. and they're rarely able to pick up. The calls go back to the operator who offers to take your name and phone number for a call back. I learned, after many phone calls and visits to the dealer that it's best to simply drive on down w/o an appointment. Rather cumbersome system and the service dept. is rather chaotic -- one nice person looks you up in their system. They've had a tough time finding me because they couldn't seem to update my phone number. I finally persisted in person that they do that right then; make the change. I grew weary of giving my defunct phone number and it's getting hard to remember it after 1.5 years. While replacing the Outback airbag, the dash got scratched up. Stewart ordered a whole new dash. After the new dash was put in a few weeks later, the tech realized some of the new chrome was slightly damaged and ordered a replacement for the replacement. Waiting for that. When my husband left the dealer with the new dash, his radio would not turn on. He went back and had the radio hooked up. After the Impreza airbag was replaced, I realized when turning on the fan, a few days later, there was no air coming out of the vents. It wasn't easy to get through on the phone to make an appointment but I finally did. The vents were hooked up. I felt air coming out. A few days later, the spring weather warmed up and I turned on the A/C. I realized cold air would come out only at the floor where I don't want it and other mix ups with the venting system. I went back, the tech apologized and rehooked up vents. I checked each setting: defrost, upper, feet on the various vents on my side of the car. All worked. Yesterday, while cleaning the passenger mat, I saw 2 dangling wires. After testing this and that, I realize defrost air isn't coming out on the PASSENGER side. I'll head back for the 4th time -- this time I will begin with the service manager. In all, assuming that my issue is resolved on this next trip and that the Outback replacement piece for the replaced dash are fixed, this will be 8 trips to the dealer to replace 2 airbags.
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Resolved
ID
#1519033 Review #1519033 is a subjective opinion of poster.
Location
Yakima, Washington
Service
Stewart Subaru Car Part Replacement
Pros
  • Friendliness of staff
Cons
  • Sloppy service resulting in multiple trips for the same issue
Reason of review
Bad quality
Preferred solution
An apology from the service manager. A complete check of my venting system by a supervisor tech. A few free car washes. My husband got one on each return trip. I did not.

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Update by user Nov 23, 2015

The local Best Western that had refused to transfer (or cancel) my reservation, has agreed to refund the online travel company I booked with ! The local hotel manager replied to my email and said she wanted to help! She did not ask me to take any action, but I emailed...

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ID
#736528 Review #736528 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Pros
  • Availability of a customer service agent and supervisor
Cons
  • No transfer to other property policy
  • Inflexibility
Reason of review
Poor customer service
Loss
$53
Preferred solution
Voucher for 1 night stay at any Best Western Inn in the US, good for up to one year.

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Carlton Hotels - Hotel Falsely Claimed Travel Agency Had to Change Rate

Carlton Hotels - Hotel Falsely Claimed Travel Agency Had to Change Rate
Carlton Hotels - Hotel Falsely Claimed Travel Agency Had to Change Rate
Carlton Hotels - Hotel Falsely Claimed Travel Agency Had to Change Rate
Carlton Hotels - Hotel Falsely Claimed Travel Agency Had to Change Rate
Carlton Al Moaibed Hotel, Dammam, Saudi Arabia. I stayed 7 nights. First night stayed in suite (arrived middle of night). Refundable, booked online at Expedia. Expedia collected nothing; all charges are to hotel. I was charged 1 night's lodging at check-in; balance due at check-out. Suite was sub-standard in many ways. Retrofitted with odd design; armoires in a tiny alcove with bathroom door across and "door to nowhere" (see photo) in this alcove. No desk in living area, rather in a dark corner of dark bedroom. Next morning I moved to get consistent internet (suites in far corners), a window with drapes that would open more than a tad, and something to look at other than a concrete wall a few feet outside the window. Also, only clothing rack higher than I could reach without a chair. I moved my things myself to a regular room on same floor, same side of hallway: pool view, better internet, a normal height clothes rack, and even had nicer/newer furnishings. It was just one room instead of two but that was fine; bathroom was identical. See photos of windows with drapes that would not open more than a little; door to nowhere with permanent lock; tacky, too tall armoires. During my stay I twice asked about adjusting the price down to a regular room for remaining 6 nights. I was told (incorrectly) that because it was booked through Expedia, only Expedia could change it. Expedia said this was bogus; that because hotel was charging me directly Expedia was not in the mix. As a courtesy, Expedia tried each time I called to get hold of a hotel manager but could not. Finally, when Expedia reached someone they were told I had waited too long to complain! At checkout I asked again and got same story from hotel and pressured to settle the bill --- as a foreigner I did not want to make too many waves. I have disputed with my credit card and that is dragging on.
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Featured
ID
#496392 Review #496392 is a subjective opinion of poster.
Loss
$160

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CT Limo - Limo Service Picks Up Credit Card, Not Passenger

Did I completely misunderstand what a "Limo Service" means? I thought that meant a high end, customer oriented service to take a passenger to an agreed destination. I thought it meant the limo driver finds and greets his passenger(s) and makes sure they are picked up in a timely, friendly manner. I was in a hotel in a suburb in Connecticut with few options for getting to the airport. The hotel recommended CT Limo. When I called to make a reservation, almost all of the discussion was around paying for the ride. I was given a pick up time. I went to the lobby at the correct time and waited there, looking around for signs of a driver or a limo car outside. I also figured that the driver would be scouting for his passenger as is customary. When I reserved, I was not told what type of vehicle, where to wait, etc., which heightened my assumption that if I stood around the driver would make sure to find me in the hotel lobby, greet me courteously and take my luggage. I presumed that if the driver had any trouble locating me he would inquire at the hotel desk and/or call my cell phone. The hotel staff said the driver "usually comes inside the lobby" but that on this occasion they "had not seen him," and clearly the driver did not inquire at the hotel desk. Seven minutes after the scheduled time, now standing outside looking around, I phoned CT Limo to ask when the driver would arrive. To my astonishment I was told in a very off-handed way that the driver had "already passed through." That's when I understood: I was dealing with a company that wants your bucks and then it is totally up to you to be at the right spot (whatever that is---there is no marked place) and if you find CT Limo, congratulations. If you don't find them, they could care less because they don't refund your $45.00. It is not a private ride so the driver is making rounds anyway. It could be that the driver "passed through" and we missed each other or it could be that the driver didn't make it to my hotel. So, it's like a metro bus, except it should cost $4.50 or less, not FORTY FIVE DOLLARS. I asked whether the driver could come back, "No." I asked if another ride could be arranged (offering to pay more money for the special service), "No." I asked for a refund because I would have to make other arrangements (and fast to catch my flight), "No." I asked if I could have a receipt emailed to me, "No." Wait---there was a "yes," which is they could snail mail a receipt to me. It might be in the mail.... My advice to travelers considering whether to book a CT Limo: "No, no, no!" Lee Hamilton
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2 comments
#472138

YOU GOT NOTHING TO DO MY FRIEND

#158263

Update. :p :p

CT Limo has a good online customer service procedure and was responsive to my complaint. I was able to quickly get my credit card account credited for the full amount. I was happy to assure them I would share this positive outcome. I do not believe the original complaint can be removed, but suffice it is to say that this business does indeed value its customers.

I will emphasize that I did not have to go through an ordeal; I outlined my experience in detail and the representative was willing to be fair. Kudos to CT Limo.

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ID
#186034 Review #186034 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$45

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Passportsandvisas - Owner Puts Staff in Tough Spot

Passportsandvisas.com, an online service that does rush passport processing, has given me the run around for nearly 4 months. The company failed to process my passport within the promised time, then can't seem to mail my partial refund check. After numerous calls and emails, the owner in Dec. said the check was on it...s way. Today, 2 phone numbers---a VM (only) cell and a land line are out of service, leaving only the toll free ordering number. Online reviews posted on CitySearch are scary at best. The front line staff in the toll free processing center try to help and are reasonable (though one of them was rude to me today and hung up). The staff have no authority, though, to issue refund checks, "only the owner can do that," they tell me each time. And then the owner hides behind voice mail and difficult to obtain phone numbers. The owner puts the staff in a tough spot and the customer in an even tougher spot.
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1 comment
#118597

Update: Finally I did receive my refund check and the owner apologized for the delay. Though the delay was unacceptable, I feel the company is showing that it wants to stay in business and cares about its reputation. I'd be careful using them, but I don't feel cheated anymore.

ID
#170946 Review #170946 is a subjective opinion of poster.
Location
Dallas, Texas