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American Steel Carports - Poor Customer Service and Workmanship

American Steel Carports - Poor Customer Service and Workmanship
American Steel Carports - Poor Customer Service and Workmanship
I rarely leave reviews but feel compelled to warn any potential customers of American Steel Carports of Joshua, TX. The design process was very good and they were helpful. However, once they got my $9k, that is when the customer service was nonexistent and the trouble started. The building leaked badly during the first rain. I immediately emailed Karen, my salesperson, with no response. After a week of waiting, I called and was routed to a lady who took my "complaint". She said they would contact me and arrange for someone to come out and fix. They never did. I called a couple of more times over several weeks. After no response, I had to fix the leaks myself. I spent a lot of extra time and money on the slab to put a notch around the edge so it would be "bulletproof" on leaks around the bottom. They did not overlap the notch! That is a major failure in construction and shows how incompetent the crew was that constructed the building. I had to add a special "L" trim along the entire perimeter of the shop on my dime. Materials cost me an extra $200 + hours of my own labor on a brand new building! After all that, I fixed the leak along the bottom but one of my two windows started leaking! After close inspection, they put a piece of trim in backwards and required a ton of window caulk to stop the leak. I fixed the leaks and noticed several places that were badly scratches and dented. It appears that a ladder had fallen over during construction. They used a rough touchup paint to try and hide...POOR workmanship. Do NOT use this company, American Steel Carports of Joshua, TX!!! $9k Nightmare!!!!!ddd

User's recommendation: Avoid American Steel Carports of Joshua, TX.

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ID
#2536393 Review #2536393 is a subjective opinion of poster.
Location
Joshua, Texas
Service
American Steel Carports Installation
Pros
  • Were helpful in the design process
Cons
  • Shop has several dents and scratches from construction
  • Building leaked
Loss
$200
Preferred solution
Let the company propose a solution