Libra Rst
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Libra Rst
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Verified Reviewer | Daytona Beach, FloridaRci Cruise And Resort Vacations - Cancelled my trip!!!!
I bought a certificate to travel to Costa Rica from RCI and booked through the 800 number and then booked my airfare ($1050). Kept calling them to get the hotel room confirmation and paid the "resort fee" that was asked $198.00. Called back many times and they said they would let me know. Called a couple of days ago and they said I owed $120.00 more for the resort fees. WHAT!!!!! They were checking on this and when I called today the resort cancelled my trip for non-payment of resort fees that I knew nothing about. I am getting an attorney!!! I have airfare tickets that are no longer valid. I am looking to get an attorney and sue them.
3 comments
Libra Rst
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTravelsmart Vip Club - Misrepresented the membership
We joined over 4 years ago and realized with our last trip to Jamaica we would have to "PAY" for the food and drink after paying thousands to join. We paid and had the worst vacation in Jamaica. Complained to the Royalton personnel and TravelSmart personnel and someone was supposed to call us to "resolve" the issue. No call!! Due to "low occupancy" in Jamaica during our "High Season" visit most of the restaurants, except for the buffet were closed. The *** hut was supposed to stay open from 12:30 - 3:00 and was shut down by 1:00-1:30. If their customer service was better it might be different but was on the phone, on hold for 20 minutes waiting to talk to someone and finally hung up.
Loss:
$1250
Cons:
- Take our money and then treat us poorly
- Poor customer service
- Misrepresentation of services
Reason of review:
Not as described/ advertised
Preferred solution: Pay for all inclusive in full to another resort to make up for the awful service in Jamaica
4 comments
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I like to know if you have an attorney I can call.
I'm ready to sue too. Lets relay info back and forth. Rick K in Indiana
Mine was with RCI Promotions from New Jersey...