stop auto shipment of products

Rodan And Fields

Hello, I have enjoyed using your products, but would like to stop the automatic shipment of the products. I would then order the product when I am almost out.

There are times when I have received the product and it causes a major problem with my finances. I would appreciate your immediate attention to this matter with this being settled for future product use.

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3 replies
Gabrielle Barley
#1764952
According to the Rodan & Fields PC Perks Terms and Conditions, you may cancel your Preferred Customer account anytime. Please follow the steps below:
  • Log into your PC Perks account;
  • Click “Change My PC Perks Status”;
  • Click “Delay or Cancel My PC Perks”.
Please note that this procedure shall be completed at least 5 business days prior to the shipment of your auto-replenishment order.

stop auto shipment of product

Rodan And Fields

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1 reply
Irene Moore
#1766519
According to the Rodan+Fields faqs, you may cancel your PC Perks Membership up to one day prior to your scheduled ship date. Please follow the steps below:
  • Log in to My Account;
  • Click on Profile;
  • Click on Cancel Membership and follow the on-screen prompts.

Please note that cancelling membership means cancelling all benefits associated with PC Perks.