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Gas South - To clear miscommunication

Gas South - To clear miscommunication
Pay for a gas bill on April the 8th 2021 and was told that my transaction wasnt successful, I called my bank which is Bank of America and they stated that my transaction was successful and was told that I would have a letterhead provided with proof in my mailbox as of now I havent received and letters as if yet, but was also told to go on my online banking and screen shot the payment showing that it was successful paid in full of 1,281.85, all I ask is can this matter be resolved in a timely matter thank you.
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#2527697 Review #2527697 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution