Choice Home Warranty's reply to:

Choice Home Warranty - Unreliable

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Wednesday April 28th, 2021 at 3:00 PM.
ID
#2525095 Review #2525095 is a subjective opinion of poster.
Service
Choice Home Warranty Homeowners Policy Claim
Preferred solution
i would like to know what the cancelation policy is and want to know why there is no easy way to contact you when a customer needs help after trying to contact the company that is supposed to come and never responds to calls
New Reviewer

i filed a claim 4/22/2021 on line. i received a response that i had an appointment with a plumber on the 4/26 hours between 7a.m.

and 11a.m. if not available i should call the plumber and schedule a different time it was fine. at noon called no one had come was told they had not received the paperwork but someone would come sometime after 2 that afternoon, no one called back or came. i texted the number after 7p.m.

and asked for a call back or a text to let me know what was going on, again nothing. yesterday called and left a message on their machine at 10:30 a.m. asking again what was going on and to please either call or text me to let me know, again nothing. i am so tired of paying for choice to help and not getting anywhere.

i have a hot water heater that is sittin gin an inch of water in the pan and know i need a new hot water heater but because i guess it is sitting in a pan no one feels it necessary to come get this problem checked out. i am thinking calling a plumber and cancelling my home warranty may be the thing to do to keep my stress level at a managable rate