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Instyler - Faulty product

Already owned 2 previously. Daughter misplaced them. New one, the roller was on backwards. It rolls up instead of down.

User's recommendation: No response to complaint from instyler. Sad because I love the product.

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ID
#2847946 Review #2847946 is a subjective opinion of poster.
Pros
  • How it softens my hair
  • Great curls
  • Took frizz out
Cons
  • Faulty product
Loss
$119
Preferred solution
Let the company propose a solution