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Doughboy Pools - Poor customer support and product quality

Doughboy Pools - Poor customer support and product quality
Doughboy Pools - Poor customer support and product quality
I messaged Doughboy with a product issue I was having. I did not receive a response until about a month later, this is after multiple follow-ups. I provided images of their faulty product and proof of purchase. They simply responded that this wasn't covered under warranty and that it basically was my fault the product failed. They simply don't want to own up to the poorly engineered products they produce and essentially want me to leave them alone. The easiest thing they could do is blame the customer without actual proof. How do they know this was the customer's fault? They asked zero questions and just assumed. Never purchasing a Doughboy product again. Terrible customer service and quality.

User's recommendation: Find another pool company.

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ID
#2430512 Review #2430512 is a subjective opinion of poster.
Cons
  • Poor structural design
Loss
$50
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Customer service is of no help. I ordered boots that were very small, despite ordering the size that I always wear. Return policy is a joke, no return postage provided. Had to spend a 1/4 of what the boots cost me to send them back or drop them off at a retail store....
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ID
#1162669 Review #1162669 is a subjective opinion of poster.
Location
Carol Stream, Illinois
Product
Woodland Worldwide Boots
Cons
  • Customer service
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25
Preferred solution
Full refund