xjetjock B
map-marker Dallas, Texas

Netflix - Netlix no CC or Subtitles on steaming video

Purchased an Insignia Bluray player and Netflix web streaming player in order to download and stream movies in my home theater only to find when finally could talk to an actual person vs. "dot" selectons on their web site the Netflix Tech Rep tells me "they do not have the technology to include CC or subtitles in their system." For those of us who require these due to hearing disabilities this is a huge disappointment and probably is counter to the Federal Law requiring that such be provided. Why don't they include that informationPRIOR to having you purchase the system to download? Money wasted!
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Loss:
$150
3 comments
Guest

:( The more we encourage the Netflix about the streaming movie issue, the better education they would get from us. Sighing.......

Guest

Thanks for posting this because I had been unable to get subtitles too but had not called Netflix about it. It is a great disappointment because we had gone to watching all TV with subtitles not only due to my hearing problem, but because accents, etc., sometimes make it difficult for even those with good hearing to understand what is being said in a movie. I am now having problems getting the bluray player to play subtitles on discs that have them and I am looking for a solution.

Guest

I agree that CC or subtitles is really needed. That said, my Cox cable "On Demand" PPV doesn't have CC or subtitles either.

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