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Resolved: Net10 Wireless - A routine automatic replenishment of phone minutes obliterated 18,000 accumulated minutes. Company was unable to explain why that happened

Update by user Jun 03, 2021

Company fixed the issue and I have been provided with product or service ordered. Missing minutes were delivered.

Original review posted by user May 02, 2021
Persistent phone calls got and asking for supervisors (4 calls over 3 days totally 5 hours) got me 5,000 minutes, then changed to 10,000 minutes
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Resolved
ID
#2531827 Review #2531827 is a subjective opinion of poster.
Service
Net10 Wireless Phone Plan
Pros
  • Basic service
Cons
  • Minimum plan available is more airtime than i typically use
Preferred solution
Deliver product or service ordered