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Grayson Subaru - Dissatisfied with body shop service

My wife took her Subaru to Grayson body shop for repair. Although the repair work was good, the service was not. When my wife picked up her car her keychain was missing, the balance on her stereo speakers had been changed (apparently to suit the listening choice of the technician working on her car), and the windshield was cracked. The keychain was a gift and very sturdy it would not have just fallen off. The windshield was definitely intact when the car was dropped off, but the manager stated that we should have taken a picture of the windshield prior to dropping the vehicle off. He finally agreed to provide the labor to replace the windshield, but we would have to purchase the windshield. We made an appointment to do so, but on the scheduled day he called and stated that his windshield installer was not available that day. We called Safelite and the windshield was installed the very next day. We were never contacted by Grayson to reschedule the installation, and needless to say, we were never invited to complete the traditional customer satisfaction survey. Our family (wife, son, and daughter) have purchased several vehicles from Grayson. Although my wife loves her Subaru and her next vehicle will more than likely also be a Subaru, it won't be purchased from Grayson based on the service that we received.

User's recommendation: I don't know if this is an isolated incident, but I would not recommend their service department.

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1 comment
#2016502

I still have not received a response from Grayson. Very disappointed in the lack of customer support demonstrated in this case.

ID
#2517895 Review #2517895 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Service
The Body Shop Manager
Pros
  • Quality vehicles
Cons
  • Poor service
Loss
$250
Preferred solution
Let the company propose a solution