Alexi Wxl

Regal Cinemas - Stay Away!

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It's really too bad. Very comfortable seating with the recliner seats. The problem is that the staff is so incompetent and rude that I'll never go back there. I asked for tickets for a particular movie, and they gave me tickets for a different movie. When I brought it to their attention they didn't even apologize. They acted like I was trying to rip THEM off! They finally gave me my money back, but I never got to see my movie. Another time I asked for a ticket for a show at one particular time but they gave me a ticket for a different time that the movie was showing. What are they smoking?
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Pros:
  • Comfortable recliner seats
  • Comfortable seats
Cons:
  • Incompetence and rudeness of the staff
Reason of review:
Poor customer service

Preferred solution: An apology would be nice