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USAA - Unauthorized amount withdrawn from my account

I called USAA to make my monthly credit card payment . I authorized a $200.00 payment. After checking my bank statement 2 days later I realized usaa took out $1,800.00 dollars. I called usaa and they said they would submitt a ticket to have a reversal done to my account. But it would take 10 business day. I waited from 4/2 until 4/19 when I had to call them again and explain all over again. They submitted another ticket. After getting no where I asked to speak to corporate office. 4/20 a Robin called to inform me a check would be issued for $1600.00 and would take 7 to 10 business days .Not exceptable my mortgage is due on the 1st. They just don't care how they handle peoples money. I m getting screwed.

User's recommendation: Make payments online and key them in your self. I can't say if thats all they will take.

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#2513161 Review #2513161 is a subjective opinion of poster.
  • Old usaa
  • Inability to fix problem usaa created
  • No rational answers to reasonable questions
  • Bad info from customer service
Preferred solution
Immediate credit back to my account. They can take Immediatly so why can't they put it back the same way. Now my mortgage will be late and credit ruined. And alot of other bills late. Again credit tarnished. Poor customer relations