Profile Info
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lexington, North CarolinaDentalWorks - Shoddy customer service
I showed up today at the Lexington, NC office for a cleaning appointment only to be told that my appointment had been canceled. No, I was not notified.
They claimed they tried to call, but I doubt it. I showed the person the text reminder I had received for the appointment and she said, " Oh, those are sent by corporate and we have no control over them.". She also admitted that they didn't currently have a hygienist on staff. WHY, if you were canceling ALL hygiene appts would you not STOP auto reminders.
I find this to be extremely poor business practice. I have been a DentalWorks patient in another office for many years, but will not continue due to this poor experience. I did receive a rather insincere "sorry for the inconvenince".
I was not allowed to talk to the office manager even though I asked. Needless to say, I am looking for another dental office with some professionalism.
Preferred solution: Let the company propose a solution
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.