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Office Furniture Online - Extremely poor service

Please never use this company. I ordered an office chair and arranged a mutually convenient date for its delivery. The chair did not arrive on the agreed date, nor did I receive any communication from the company to notify me of this. When I eventually got through to the company on the phone (15 minutes) I was passed to customer services and placed in a further queue (caller number 12 in the queue). When I finally spoke to an agent, I was informed that the chair was out of stock and therefore could not be delivered. No explanation or apology were provided for why I had not been contacted to inform me of this. I agreed to accept the same chair in a different colour and I requested for the chair to be sent next day delivery and assembled (as a gesture of goodwill). 2 days later when the chair had not arrived, I called once again, and was told that I owed £6 and as a result, the chair had not been dispatched. No one seems able to explain what the £6 relates to. This company have had £184 of my money for 3 weeks and have delivered nothing, made absolutely zero effort to contact me and I find their manner over the phone very dismissive. Terrible customer service and totally untrustworthy. I still don't believe I will receive this item and for 3 weeks my money has been sitting in their account. Do not waste your time with this company. Absolutely astounding incompetence.

User's recommendation: Avoid.

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ID
#2511884 Review #2511884 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution