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Rockstar Games - My game isn't working it crashes on my Xbox one it stays stuck on the loading screen than crashes

So I bought this game a while at GameStop forgot the receipt to return it for a new one but every single time I go to play the game on my Xbox one it stays stuck on the loading screen and then crashes after three whole minutes it just says loading story mode and doesnt have any numbers counting it just stays on three screens the game is grand theft auto five by the way
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ID
#2509523 Review #2509523 is a subjective opinion of poster.
Product
Rockstar Games Grand Theft Auto Video Game
Pros
  • Good game play
Loss
$22
Preferred solution
Just a new game