New Reviewer

Aafes Exchange - Returned item--wrong item sent

Update by user Sep 26, 2018

On 9/10/2018, I received a credit to my debit card for the returned item.

Original review posted by user Aug 27, 2018
They sent me the wrong item. I returned it via their online system, which generated a pre-paid Fedex Ground return label. However, 14 days after they received the item back, they cannot figure out when or if the refund is being processed, only stating "the warehouse got it back, now we have to work the ticket here and issue a refund". I have called them twice, and chatted and emailed once each. They seem totally in the dark, like they can't access information about the return on their computer system. They don't even seem to know that I initiated a return, i.e., they ask me if I mailed it, what item I returned, tracking number, etc. I can see on my own screen online the tracking number and all other pertinent information. Why they can't see this and more is beyond me. If this was a private business, they would not be around for very long.
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ID
#1339959 Review #1339959 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Aafes Exchange Customer Care
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund
New Reviewer
I had several entrees from Stouffers lately that were so poor quality that I had to throw them out. I contacted Stouffers several times and they sent replacement coupons. The products I mainly had trouble with are baked chicken breast, fish with macaroni and cheese,...
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1 comment
#1408782

The bright side here is that you now have a chance to avoid being turned into a pillar of salt .

Do you read or comprehend nutrition information labels ?

The sodium in most of these products is enough to eat *** in a car fender.

Anything which indicates a single serving sodium content in excess of 10% of a normal daily maximum for a healthy person should be avoided.

ID
#1154693 Review #1154693 is a subjective opinion of poster.
Location
Houston, Texas
Product
Stouffers Boneless Chicken Breast
Reason of review
Bad quality
Loss
$25