Joe K Upj

Lowes Canada - No information/not their problem/I’lol just have to wait

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Ordered 2 packs of 1/4 bolts 26 hours ago. Lowes takes your money straight away then provides no update/no expectation on when youll be summoned to their store for pick-up (summoned is the correct word because you are on the clock when they say its ready and will cancel the order if you dont show up in time.). Then when you call the store, youre met with indifference and told its not my problem and were busy and you can wait. For Petes sake, did I mention it was 2 small packs of bolts? Have these guys attempted to approach this problem sensibly? X many staff to filling contractors, Y many to regular people. W many to big orders. Z many to small. Gee whiz! But theyll be the first one to say dont buy from Amazon!!!!
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Cons:
  • Indifference

Preferred solution: Let the company propose a solution