Marc P Qbs

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Zazzle - Making me pay for return, postage what is obviously their error in production

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Zazzle - Making me pay for return, postage what is obviously their error in production
Zazzle - Making me pay for return, postage what is obviously their error in production - Image 2
Zazzle - Making me pay for return, postage what is obviously their error in production - Image 3
A production problem with the T-shirt that I ordered. Sent them pictures of what I ordered and what was received. Obviously different. They want me to send it back under my dime to determine whether its a problem or not
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Loss:
$16
Pros:
  • Usually good work
Cons:
  • Stubborn

Preferred solution: If they want the item back then pay for a return, postage

User's recommendation: Beware of production problems

2 comments
Marc P Qbs

All has been resolved to my satisfaction. I have since ordered several shirts, and Iโ€™ve been very satisfied.

ZazzleSM

Hello Marc, We are so sorry to see how your order arrived. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.

We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Katie Ann

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Marc P Qbs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hammacher Schlemmer - Poor customer service

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Buyer beware regarding their reward rebate program. I have had nothing but trouble with them and I dont really believe that they are being honest.I feel like Ive been scammed and told mistruths. Based on my experience with these people I do not intend to ever do business with this company.
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Loss:
$15
Pros:
  • Catalog diverse
Cons:
  • Customer service

Preferred solution: 14.95 charge to be reversed to my credit card

User's recommendation: Buyer beware regarding the rebate program