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Big Lots - Return and was on hold for a long time terrible customer service will not shop here anymore and will close out my credit card

Bad customer service . Had canceled my order by phone they didnt cancel it like they said. Call today because got email it was shipped. They never canceled the order and kept me hold for half hour. Dont order from them bad customer service

User's recommendation: Don’t order online with this company.

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ID
#2500764 Review #2500764 is a subjective opinion of poster.
Product
Big Lots Website
Loss
$18
Preferred solution
I don’t want this order and want a refund. I can’t get out right now because of surgery so can’t take back to store. When I called on Sunday to cancel order they told me they had canceled the order and I would get a refund in couple days. Very upset