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Ulta - Customer service

My points expired only 2 weeks ago I never received a email notifing me of it My husband was in hospice and i was unable to keep up with everything Ulta is refusing to reinstate my points I just want my loints bsck even if its judt a couple of days
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ID
#2500336 Review #2500336 is a subjective opinion of poster.
Loss
$370
Preferred solution
Price reduction