I purchased a stand alone 16 channel dvr from this compny several months ago. The remote stopped working in November of 2009. I called the company and provided my warantee information, got a rmi number, retuned the remote, and never recived my replacement unit. I called not less than 20 times and sent dozens of emails with the same response of " your unit is going out today" three months later i have recieved anything. I have also had several issues with the quality of the unit for remote internet access. . in my opinion i would stay away from this company regardless of the product if you cannot repair it.
New York, New York
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