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Ameriglide - Unhappy customer!!!

I have had multiple, extensive hospital stays with bone and muscle deterioration in addition to multiple other medical issues. I have not been able to walk upstairs for the past six months, thus requiring me to shower in the kitchen, sleep on the recliner and conduct my daily activities downstairs. After extensive research and reviews read of all stairlift providers, we decided to spend the money and go with Ameriglide. In the first week of January my wife contacted Ameriglide and spoke with Sales Representative, Roger Adams. We expressed our initial concerns with the timeframe of installation and that we needed this ASAP, understanding that this would be a special order due to multiple turns along the stairwell. Mr. Adams informed us that the entire process would take approximately 6 8 weeks, which was one of the main reasons we chose you also. We agreed, provided a credit card number, and began waiting for someone to contact us to collect measurements. On January 11, 2021, a deposit of $2,500.00 was charged to my Visa credit card, yet we still had not heard from the installer for measurements. Multiple phone calls were made to Mr. Adams for updates and each time he was either on vacation or not available. When he did return our calls his response was always, Ill look into it and get back to you by the end of the day. He never did. On January 21, 2021, after our multiple requests for status, we finally received an email that John Pennington would be contacting us to schedule onsite measurements. After waiting approximately one week, Mr. Pennington arrived, collected measurements and informed us it would be forwarded to Ameriglide in order to manufacture the lift. Throughout the next several weeks we never received updates of the status, again making several attempts to contact Mr. Adams with the typical response that he was not available or on vacation. On February 10, 2021, my wife emailed Mr. Adams for an update. He responded the following day informing us it is in production and I will give you an ETA. Again, we never heard back. On March 2, 2021, my credit card was charged the remaining balance of $7,966.00. After several more weeks and attempts for an update, I spoke with one individual who claimed to be a manager of Ameriglide and advised that he would look into this. This individual informed me that the lift was Clearing Customs. Eventually, on April 2, 2021, a crate was delivered and placed in our garage. No updates or directions for installation given. I again called Ameriglide and was told that I needed to contact John Pennington. When I called the number provided, I was informed that Mr. Pennington was just an installer working for a contractor Delstal and that he has never installed a curved stairlift. They did not have a PO number and I needed to contact Ameriglide. Again, making several attempts with negative results. On April 7, 2021, (morning) I called Ameriglide and Mr. Adams actually answered. I explained my frustration and that we have been sitting here with a crate in our garage, waiting for an update of installation. He again said, I will look into this and call you back by the end of the day. As of this evening, 4/8/21 (Thursday) I have not heard back. This type of customer service is complete unacceptable and discouraging. It has been over 12 weeks since beginning this process and we still have no idea what is going on. Ameriglide was real quick in collecting $10,466.00, but has done nothing but give us the run-around and ignore us. G

User's recommendation: Go somewhere else.

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#2495341 Review #2495341 is a subjective opinion of poster.
  • Many
Preferred solution
Deliver product or service ordered