New Reviewer

EBAY IS RUN BY COMPUTERS NOT PEOPLE

I recently experienced a SECOND error by eBay for removing my items that are "listed until sold". The first time they removed my items, the eBay rep stayed on the phone until she put every one of them back to active status. The second time it happened, I reported it to the BBB, because eBay is irresponsible and lie continuously as a normal response to the BBB. eBay claims that I do not have an "identifier" with the items that were pulled from my active page. Huh? I don't have an identifier for hundreds of my items on eBay because I do not have the box that the item came in to know the UPC or MPN number. As a matter of fact, there are probably millions of items on eBay's web site because sellers do not enter this information when selling an item. Here is their reply to the second time they removed my "active until sold" listings. It's a real HOOT!! Hello Marie, Thank you for updating your contact information. I appreciate you taking the time to do this to protect your account. I understand you had a concern with good 'til cancelled listings being removed. I was happy to address this with you. Good 'til Canceled listings may not be renewed for any of the following reasons: Doesn't include item-specific information that is required for all listings Missing a Payment option Doesn't include a required Shipping option The Maximum Flat Shipping Rate has been exceeded The count of active listings has exceeded the site's listing limit Bidding for this listing has finished Member has not accepted the User Agreement for PayPal Real Estate listings are not renewed Local listings cannot be renewed. Member Feedback Profile is set to private Local listings with subscription are not renewable Listing is under-performing Zero Insertion Fee media items are not renewed The site or category no longer supports Multi-SKU items for GTC listings Seller's account is on hold, has a restriction, or has reached a listing limit After reviewing a few of the listings you provided, it appears these may not have been renewed due to the lack of a product identifier. For example, the 2007 Power Ranger/Thundercats motorcycle calls out the product as being made by Bandai. Bandai utilizes product identifiers, but there were none utilized in the listing. Here is a list of required product identifiers by category: http://pages.ebay.com/sell/item_specifics/product_identifiers.html In 2015, we began requiring seller to include accurate product identifiers in their listings. To validate the information being provided, we have introduced further checks, including listing blocks. Required Product Identifiers are industry standard pieces of information about an item that helps to identify it on a global scale. This information can be things like UPC (bar codes), MPN (Manufacturer Part Number), Brand Name, Global Trade Item Number (GTIN), International Standard Book Numbers (ISBNs), and any other information applicable to that item or category. For more information on this, please see: https://pages.ebay.com/seller-center/listing-and-marketing/product-identifiers.html#FAQ1-1 Please review your listings and update them with the required product identifiers to avoid any further renewal blocks. I hope you find this information helpful going forward. We wish you all the best in your future transactions on eBay. Sincerely, eBay Executive Escalations THIS IS THE KIND OF NONSENSE YOU CAN EXPECT 24/7 FROM EBAY REGARDLESS OF THE PERSON WHO RESPONDED ANONYMOUSLY TO YOUR COMPLAINT FILED WITH THE BBB. EBAY WILL NOT BE TRANSPARENT OR ACCOUNTABLE FOR RESOLUTIONS BECAUSE AS MANY AS 20 DIFFERENT CUSTOMER REPS ARE INVOLVED IN YOUR ONE PROBLEM. THIS DELAY CAUSES NIGHTMARES FOR ME AND OTHER SELLERS BECAUSE THE PROBLEM HAS BECOME SO OLD AND HAS ALREADY TAKEN ITS TURN FOR THE WORSE. COULD HAVE BEEN ALLUDED, BUT EBAY COULD CARE LESS. HOW MANY SELLERS ON EBAY HAVE "AN IDENTIFIER" FOR EVERY SINGLE ITEM THEY HAVE LISTED ON THEIR ACTIVE LISTINGS PAGE? CAN YOU COUNT TO "ZERO" EBAY OR IS THAT NUMBER OVER YOUR HEAD TOO? I CANNOT EVEN LEAVE A LINK TO THE PRODUCT BECAUSE IT WAS REMOVED AND NO LONGER EXISTS AS AN ACTIVE ITEM.
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1 comment
#1485391

Ebay is run by people who only care for profit, buyers and sellers do Not matter. Their outdated Non security system is a joke and they have No real professional IT department based on the auton nonsense that we all see.

They also claim Ebay money back guarantee, but do not at all uphold that. Usually Paypal is the go to for Ebay mishaps, for buyers and sellers.

Ebay execs do not care because they get paid either way. Sad really, because it is a good idea just badly executed guidelines and rules should be followed by all INCLUDING EBAY!!!

ID
#1248366 Review #1248366 is a subjective opinion of poster.
Location
San Jose, California
Product
Ebay Marketplace
Reason of review
I HAVE THE BBB & ATTORNEY GENERAL
New Reviewer
eBay - I WAS SUSPENDED AS THE BUYER FOR SELLER LEAVING ME NEGATIVE FEEDBACK
eBay - I WAS SUSPENDED AS THE BUYER FOR SELLER LEAVING ME NEGATIVE FEEDBACK
eBay - I WAS SUSPENDED AS THE BUYER FOR SELLER LEAVING ME NEGATIVE FEEDBACK
eBay - I WAS SUSPENDED AS THE BUYER FOR SELLER LEAVING ME NEGATIVE FEEDBACK
eBay - I WAS SUSPENDED AS THE BUYER FOR SELLER LEAVING ME NEGATIVE FEEDBACK
Betcha never heard this one yet. I am a buyer and a seller on eBay. Yes, eBay always favors the Buyer regardless of the circumstances then they do not have to use their Buyer Protection program. Here's the scenario. I am the buyer of two small tin friction cars. I pay...
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4 comments
#1473037

I believe every word. Why?

Because the same sort of situation happened to me and I was penalized. I also found out that I am not to break any item while packing it because it will be held against me when I contact the buyer to let them know what happened and refund their money immediately. Oh, and you cannot misplace any of your listed items either, regardless of their size and after I tore my bedroom and living room apart looking for the item. I found it many weeks later, contacted the buyer to apologize and offer them a big discount on the item if they still wanted it.

No response from the buyer. HUGE response from eBay; that is strike #2. Two more strikes and I will be labeled as a BELOW STANDARDS SELLER, lose any discounts for listing, etc. eBay wants to be paid every month, then they turn around and label me with the kiss of death.

My sales are flat now because I did get two more "defacto" divots on my account. eBay told the BBB that they do everything they can to help sellers. HAHAHAHAAA, right!

You're helping me not sell items and you still want to be paid. Go to *** Ebay!

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ID
#1149899 Review #1149899 is a subjective opinion of poster.
Location
San Jose, California
Product
Ebay Account
Pros
  • Variey of merchandise
  • Good sellers and buyers
  • Good vendors with accurate descriptions and products
Cons
  • Customer service
  • Very poor sellers who feel they can do whatever they like
  • Deception practices
Reason of review
Poor customer service
Loss
$1400
Preferred solution
I want a full refund or $1,400 in credit to pay fees. I make $100/day x 14 days.