federica m Riu

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Verified Reviewer

Aliexpress - I can t recive my order because you have frozen it. Wath s happened? PLEASE I NEED TO UNFRZEN IT! PLEASE REPLY!!!!

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For over a month I have placed an order that has been frozen for weeks without being given any explanation. I contacted pay pall who assures me that they have even closed a claim for 20.29 and that they have never blocked the rest of the sum.

To date, I am unable to receive the order, the shipment of which has been blocked by the seller, nor to request a refund. Another order is pending to be returned, but due to the fact that it is frozen I cannot perform any operations. It would be correct of you to let me know at least the reason, and to unlock everything so that the shoes I need in view of the summer can arrive before the winter. I have already communicated with the sellers, who cannot operate due to the freezing, as well as I have sent you numerous reports.

In the event that the situation continues, I will be forced to file a complaint with the competent authorities. I therefore ask you to intervene as soon as possible and provide me with the relevant details.

I find it impossible to solve the problem through your help center, please forward the complaint to the competent person.

Awaiting your communications, best regards.

Order ID: 812736****481097

Order ID: 812736****441097

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Loss:
$65
Cons:
  • Nao resolvem os reembolsos como deve ser
  • Customer support
  • Dont help when theres a problem

Preferred solution: Deliver product or service ordered

federica m Riu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Aliexpress - My order is frozen

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My order is frozen, pay pall has unlocked the dispute but the order is still frozen and I cannot cancel it or receive the goods. Please I need it to be unlocked. Also I can t return another order that is not good for me and ask to change the size, it is also frozen.
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Loss:
$62
Pros:
  • Vast variety of goods
  • Good price
Cons:
  • Do not help you when you dont receive the orders
  • Customer service do not read dispute properly jugement is weird
  • Will not send order

Preferred solution: Deliver product or service ordered

User's recommendation: is impossible to return the orders also when there is write that it is possible

federica m Riu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pisa, Tuscany

Aliexpress - My oredr is frozen

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Updated by user Apr 09, 2021

My ordere is frozen from weeks, I don t know why

Original review Apr 08, 2021
My order is frozen, pay pall has unlocked the dispute but the order is still frozen and I cannot cancel it or receive the goods. Please I need it to be unlocked.
View full review
Loss:
$38

Preferred solution: Deliver product or service ordered

User's recommendation: is impossible to return the order also when ther is write that is possible