ntdevman S
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ntdevman S
Alexandria, Virginia
New York Times - Paid for delivery local carrier refuses
It is simple. I paid for local home delivery of the New York Times. Our local carrier Hendersonville Times News (Mr. Luftis) refuses to deliver the paper. He has been abusive and has not stated any reasonable explanation other than our northern origin why he will not simple deliver our paper as paid for and in a plastic bag as directed by his parent company the New York Times. Customer service at the New York Times states that; "They have no control over their local carriers.". Tis seems very odd since they are at the very least a subsidiary. I am out the cost of the subscription and the conveineince simply because customer service at the New York Times is not capable of handling delivery issues and has no real means of any substantial escallation of issues such as these. I warn anyone thinking of subscribing or investing to please, beware! Compaies that have poor customer service such as The New York Times, usually also have poor revenmue streams. Trust me, as an investor I have been on their company conference calls and this is true!
3 comments
ntdevman S
Alexandria, Virginia
Dow Jones - Wall Street Journal - Says Poor delivery is OK.
I have been a Wall Street Journal Subscriber for over 15 years in various places on the east coast of the US. I have always had either home or office delivery. Until I moved to western North Carolina, I had very few delivery problems. So I also had no real experience with their lack of customer service. Because of heavy rains, wind and heacy dew here in the mountains the paper was being recieved wet and often unreadable. I requested and customer service agreed that the paper should simply be placed in a plastic bag as are many other papers that are delivered. Our local newspaper that contracts for delivery is the Times in Hendersonville,NC. After not receiving the paper or not receiving it in plastic ("Bag paper daily" was now printed on the label sent to them by DOW Jones), I contacted the WSJ customer service. Even after escalation I received no improvement. In fact, the regional delivery coordinator actually told me that my carrier unfortunately does not really want the contract, so she has no leverage. Now, to make the situation even less tolerable, Mr. Luftis from the local times began to call us. He informed me that; "He did not have to deliver my paper if he didn't want to!". and furthermore he said that; " No northern was going to tell him what to do!". The paper refused to return my call. He then told the WSJ that he could not deliver my paper because of "obstructions or orther obstacles that prevent him from delivering a dry paper.". A lie. But it was, by the wording acceptable to use as their loophole in the contract allows. I have photo which I p[rovided to customer service and also told them that I would provide affidavits if needed to show that delivery was safe and easy. I live on a paved road. We have a paved pull-off that the mail carrier uses to put mail in the box. The pull-off then leads across our driveway. No plantings, no obstructions. He was simply lying simply because he could and get away with it. Customer service was unable to correct the situation . I have tried escalating the situation with little success both with in DOW Jones and The New York Times (The subsidiaries parent company). I have not received any response. In fact. now that Mr. Luftis and our local Times newspaper has gotten away with not delivering the WSJ, they now decided to refuse to deliver my paid subscription to The New York Times, home delivery. Investors beware. Research has shown me that this is NOT an isolated incident but a growing problem throughout the US. I have spoken to readers in other counties Hendersonville, Brevard, etc. and other cities and states. DO not subscribe, do not invest in any of these papers or their parent companies! Customer service drives a companies success and the companies do not provide any customer service! New York Times - Worst Customer Service Ever Wall Street Journal - Couldn't care Less about customer service News Corp - The switch board wouldn't even connect me with anyone unless I had a name. Bad comapnaies, bad customer service! NYT, WSJ
Loss:
$57
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Maybe he won't deliver it for the same reason you won't go and pick it up?
Too lazy perhaps?
$20.00 for a plastic bag?? You know where you can stick your paper.
Local carriers are not subs, nor employees of the NYT or any other newspaper. They are self-employed, and have their own rules about how they deliver papers - since they only get about $0.07 per paper delivered. Yould have more luck talking through what he can do, and perhaps a tip of $20 will get you the bag, etc.