Lynn D Fue

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Bosch - Multiple repair service calls

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We purchased the Bosch dishwasher in August 2020. By December 2020 it had stopped working.

The first repair attempt was made in early January 2021. Four more service calls were necessary over the next 2 months including the replacement of two major electrical components. Finally, by March 10, we had a working dishwasher.

It is now almost 3 weeks later to the day and the dishwasher has once more stopped functioning.

The same service company has been called and they are sending someone to our home next week.

Fortunately, all of the service calls have been covered by the one-year warranty.

Our fear is that the machine will continue to break-down repeatedly until the warranty expires and we will be left with a huge cost to continue fixing this lemon or the cost of purchasing a new dishwasher. We've had better customer service from other companies from whom we have made purchases of both small and large applianes with immediate replacement, no questions asked only apologies.

Bosch is useless and I will not only never make another Bosch purchase, but I will make sure that everyone I know is aware of this terrible customer service and tell all of my friends and family to never buy from Bosch.

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Pros:
  • Extremely quiet
Cons:
  • Stopped working after a few months
  • Awful equipment and even worse customer service

Preferred solution: Replace the dishwasher at no cost

User's recommendation: DO NOT BUY A BOSCH DISHWASHER

1 comment
Guest

Bosch dishwasher control panel on a 12 year old unit is not available and discontinued.