Restoration Hardware - Bad Customer Service, Can't meet delivery times
I experienced extremely bad customer service at Restoration Hardware. An item that was adverised "in stock" with 2 weeks delivery .. now 2 months ;ater and still no couch. No communication from them regarding delayed order that wasn't initiated by me calling or e-mailing them. Five different times, five different people told me they would call me back the next day and NO ONE ever did. Their computer systems are poor, each time I've called their computer says a delivery date that is now well in the past. They have no communication system with customers, or apparently with their vendors. I am so frustrated with them I will never order from them again. Not worth the frustration and I don't want to give my money to a company who has so little concern or regard for their customers. And I still have NO COUCH. eerrrr.
New York, New York
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