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Finish Line - TERRIBLE lack of any customer service

bought three pairs finish line sneakers Macys 10 months two pairs put away for future never worn one pair ONLY worn in house for 1/2 hr at a time 3 days per week for aeroibic excercise. bottom of sneakers shed and look like dry rotting falling all over yoga mat since day one. I did not realize what was causing it until recently and was shocked. contacted them by email sent pictures of macys orders pics of sneakers proof of purchase all I get was WE CAN NOT FIND RECORD OF MACYS ORDERS they refuse to call me, I have tried calling them on hold 20 plus minutes each time gave up... lack of any customer service support and sneakers not even worn outside shedding rubber from bottom is NOT NORMAL thinking of complaint to attorney generals office since they have not called me and continue to claim falsely there is no order from macys even though I have copy and pasted orders PATHETIC C lack of any customer service will never buy this brand again EVER can not imageine if I wore them outside what would happen to bottoms of sneakers I am a senior citizen can not afford to waste money on sneakers that peel off on bottom.
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Loss:
$65

Preferred solution: Let the company propose a solution

User's recommendation: another brand of sneakers