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Ekart Logistics - Payment regarding

I made a payment for the order number: OD221334****3283****, Tracking ID: FMPC115040****, I got payment success confirmation but your agent didn't get confirmation and he refuse to deliver my order. Here I attach my upi payment details below kindly let me know further where my payment stuck Your VPA 919090****61@***b linked to Standard Chartered Bank a/c no. XXXXXXX2964 is debited for Rs.2249.00 and credited to VPA mswipe.140007****000004@***k (UPI Ref no 108409****37).

User's recommendation: Don't use UPI payment during cod order receiving.

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ID
#2475084 Review #2475084 is a subjective opinion of poster.
Loss
$32
Preferred solution
Let the company propose a solution