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Verizon Wireless - Unauthorized Credit Card Charges, Locking us out of our Verizon Account

Original review updated by user Mar 25, 2021
We have been locked out of the online Verizon Web Portal on and off for several months. Initially were informed both our Verizon phone numbers were not valid. Our Verizon account is supposedly unlocked and almost immediately it is locked again. Resetting password is meant with error, "That does not match information in our files". Apple "Find my Phone" app was disabled on both our iPhones; always worked before - first time we needed it was impossible to get it to work. Verizon is unable to confirm iPhones identity.

User's recommendation: Don't appreciate latitude Verizon took with my credit card, you shouldn't either.

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#2473454 Review #2473454 is a subjective opinion of poster.
Verizon Wireless Account
  • Poor service
Preferred solution
Let the company propose a solution