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Verizon - Monthly fee discrepancy

Verizon - Monthly fee discrepancy
Verizon - Monthly fee discrepancy
Original review updated by user Aug 16, 2021
Hello, Tried calling and messaging but no one seems to want to help. My name is Mickel Evangelista My issue with Verizon continues. So my contract renewal was due so a month prior to it ending I contacted customer service and they told me that the best deal they can give is $144 a month as opposed to me $101 a month. They also told me to wait until Aug 10th to contact again to save a little more when I renew. I been with Verizon for more than 20years and this is the first year I have been having so much issues to the point I want to cancel my subscription. So long story short I waited until August 10th to renew and lady said my new bill will be -$10 and my new bill will be $39.99 (see photo of convo) but not telling me anything else. She assured me from our convo that my next bill in August will be $39.99. Then after that I get another -$10.78 off for October. Again with no mention of paying August with a higher fee. Today to my surprised I owe $101.56 and when I called and contacted customer service they said I have no choice to pay because I waited too long to change. But told them the customer service said that to renew and to save to wait and contact. I honestly, would not have problems with paying if it was disclosed up front. I don't think It's fair to have to pay $101.56. Please help me get some money back. I loss my job and I am literally trying to keep what is left of normalcy in my home. I tried calling multiple times today and yesterday and they literally said I have no choice and it was my fault I waited too long? Then why tell me I am saving money if I am literally going to pay one last hit. I just want them in good faith waive this fee. Verizon service has diminished for me and I have been overpaying for keeping the TRIPLE PLAY for years. This year I finally cancelled it and I still got screwed. It took me complaining to this site to get $20 of an error earlier this year. I am hoping to get more help now. I do not want to cancel my subscription. I just feel blindsided since this cost was not disclosed only the $39.99. That's just deceitful and not good practices considering I been paying more and more fees and taxes each year. I still want to continue doing business with Verizon just need help with waiving this. Please help me!!!

User's recommendation: Neutral.

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ID
#2780531 Review #2780531 is a subjective opinion of poster.
Pros
  • Good tech assistance
  • Very nice representative
Cons
  • Questionable pricing charges
  • Changing formats without testing
  • Customer service and internet strength
Loss
$102
Preferred solution
Full refund

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Resolved: Verizon - AUTOPAY CREDIT

Update by user Aug 16, 2021

Company fixed the issue and I have been provided with partial refund.

Original review posted by user Mar 24, 2021
Hello, Tried calling and messaging but no one seems to want to help. My name is Mickel Evangelista mickel.evangelista@***.com During February my credit was stolen due to robbery and I had to change my CC in my AUTOPAY account. But this created a whole snowball of issues. 1) it seemed I miss payment when I changed it even though I authorized payment and I was charged In Dec. 30th and then February 11th, then all of a sudden I got a bill for $233.88 and I have now a late payment. Here are my payment history: Oct 30: 100.57 Dec 1: 100.58 Dec 30: 100.58 Feb 11: 101.54 So I am not sure how that happened but I was literally charged every month except for January but figured the DEC 30th covered for it and then I got charged on Feb 11th. Can you please explain? Also, I did not know I was going to get charged $10 extra each month since I had to change the credit card I used which was not a debit card. I did not know about that as well. I contacted the support team and the first 3 people were not helpful at all and non responsive. I was literally trying to get a hold of help half of today 3/23/21. I am highly disappointed. If possible can I get a one-time customer good will refund for the two months I was charged the AUTOPAY? Can you please help with reimbursement. I been a long member of VZ and not planning to leave but this type of service is really giving me a bad customer experience. I was planning to renew my service this year and just want to make sure I am doing the right thing. I am just discouraged from renewing my contract at this point and sad that I am asking a very large cap company with a worth of 235.50B. And all I am asking is for help for $20.00. Thank you.
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Resolved
ID
#2472880 Review #2472880 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund