Luther Huh
map-marker Burbank, Illinois

First Data - Charges

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I signed up for First data to process our credit cards. Within one month the company decided I was not a good fit because I offer refunds for cancellations 14 days out. Actually that was incorrect. The first month I received a bill for 5% of total sales. This was high but with start up cost of 100.00 I was ok with it. On the 30th I was told my account would be closed because they did not like my refund policy. I actually think I was closed because they demanded one year of bank statements which I have never been asked for before. Today I received another bill for $182.61 which brings processing to almost 10%. When I called I was told it was a 3 party system and I signed up for it. He was sorry that I did not understand what I was signing but I had to pay. What a scam this company is. I have been processing for 14 years and never heard of these fees for bill back. Charges that they said go directly to Visa. Of course, it is out of their hands.
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User's recommendation: Do not use this company and be prepaired if you do to pay 10% to them.

Luther Huh

LBF Travel - Useless and greedy

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I had to cancel a trip to Germany as my sister died. All I got from LBF was $200.00 from $1,637.86. This nasty person told me that it was less then 72 hrs and so I could not get any more money back and then tried to sell me a cheap ticket to New York where she lived. Apparently death is no excuse not to go on a trip. Interestingly enough KLM told me the agency should have given me a credit. They gave me nothing but the 200.00 which I have to assume was the tax and kept the rest. Slim
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Loss:
$1437
Cons:
  • Customer service
  • Kept my money and were extremely rude
Reason of review:
Poor customer service

Preferred solution: Full refund