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Lexus of Cerritos - Bad customer service after sell

purchased additional warranty but never provided the written warranty details even with multiple requests. totally ignored

User's recommendation: Pls do not believe what they say until you see the docs.

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ID
#2469160 Review #2469160 is a subjective opinion of poster.
Service
Lexus Of Cerritos Customer Care
Pros
  • Kind and knowledgeable sales
Cons
  • Very poor customer care after sell
Preferred solution
Let the company propose a solution