This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sutherlin Nissan Of Fort Myers - Terrible Behavior and Bait and Switch Sales Tactics.

On March 18, 2021, I attempted to purchase a used car here from my Navy Federal Truecar buyer program. Buyer beware. Do not purchase from here. They lied multiple times about the price of a used jeep 2020 grand cherokee white. Liz, in sales lied about the price being $37,000 and the price of $27,999 was wrong on the website. I called and Liz, the internet sales manager, confirmed that the price of 27999 was right and there is a reconditioned fee of over $3,000. I explained that I have a true car certificate that shows only the dealer fee of $999 and no reconditioned fee. Liz said that I can bring it in and they will honor the true car price. I came in and the salesman was not willing to honor the price. I asked for the manager, but the manager would not come out to explain. I asked for Liz and she would not go downstairs to talk to me because of an emergency she was dealing with according to the receptionist. I am now writing this review as a warning to stay away from this dealership. There is no need to go through what I went through. Shop your hard earned money at a dealer that deserves it more. As I write this review, the manager is still hiding in the office unwilling to address my complaints. This act of avoidance is against the rules for how dealerships can operate. I will be documenting this in an official complaint to the Florida Highway and motor safety vehicles organization. I will also write a complaint to true car and the better business bureau. Lastly, I will write a complaint to the state attorney general for lying and manipulation to the consumer. There is no place for car dealerships to operate with shady business practices in Florida. I encourage all those who have experienced similar cases to do the same for this terrible and shady dealership. The New Car Sales Manager, Blake Varnado, was the one that was avoiding talking to me to resolve the issue. The sales consultant, Armstrong Chutkan, was the most unprofessional of them all. He was arguing with me over the price and I told him I want to talk to the manager but he refused to leave. He was standing uncomfortably close to me and my girlfriend. He stood there arguing with me after I told him to leave multiple times. Eventually I walked away and ignored him. He was still standing there for a few minutes until he finally left. His violent and atrocious behavior should not be anywhere near customers. Do not work with him or this dealership.

User's recommendation: Do not shop here.

View full review
ID
#2468440 Review #2468440 is a subjective opinion of poster.
Location
Fort Myers, Florida
Service
Sutherlin Nissan Of Fort Myers Customer Care
Cons
  • Liars and unprofessional
Preferred solution
Apology