This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

LIGHTING THE WEB - Horrible experience

Update by user Apr 17, 2021

We have had no contact from the company to resolve this. We have filed a disputed claim with VISA.

Original review posted by user Mar 18, 2021
I ordered a piece of artwork from this company. When I received it the colors were not even close to what was pictured on their website. I tried to secure a return label from them to return the artwork because Fedex would not accept the return package without a return label. I emailed and called numerous times. They refused to issue the label even though I agreed to have the shipping costs deducted from my refund. Steer clear of this company. They are the worst company I have ever dealt with. Their customer service is very poor!

User's recommendation: Steer clear horrible company.

View full review
ID
#2463471 Review #2463471 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Poor and offensive customer service on facilitating return
Loss
$390
Preferred solution
Full refund